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SVA's Executive Director Testifies on GI Bill Delays

WASHINGTON, DC – On Feb. 14 the House Committee on Veterans’ Affairs Subcommittee on Economic Opportunity held a hearing on “Increasing the Functionality of the Post 9/11 GI Bill Claims Processing to Reduce Delays.”

SVA’s executive director, Michael Dakduk, provided testimony on the Department of Veterans Affairs Long Term Solution (LTS) and SVA’s recommendation for streamlining the GI Bill claims process.

“SVA has concerns with the lack of real-time information currently being provided to student veterans. We have routinely called for a secure, web-based single portal system that allows student veterans to see the status of their GI Bill claims in real-time. Currently, student veterans are only able to track the status of their claims by calling the GI Bill hotline or interfacing with their school certifying official," said Dakduk.  

"The GI Bill hotline has elongated wait times and during periods of heavy call traffic the automated system instructs student veterans to call back at a later time. This process is highly inefficient and extremely frustrating to veterans. The Long Term Solution (LTS) should include a single portal where student veterans can access and view in real-time the status of their GI Bill claims. By providing instantaneous information, student veterans can make well-informed life decisions based on the timely, or untimely, processing of their GI Bill benefits.”

Read the rest of SVA’s testimony here

About Student Veterans of America

SVA is a 501(c)(3) non-profit coalition of student veteran organizations on college campuses globally. SVA’s mission is to provide military veterans with the resources, support, and advocacy needed to succeed in higher education and following graduation. For more information, visit us at www.studentveterans.org or check out our YouTube channel.

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