IT Support Certificate
Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job.
Gain the Technical Skills to Keep Systems Running and Organizations Connected
Boost your tech foundation with the Google IT Support Professional Certificate, completely free for student veterans and service members thanks to a grant from Google. In just five core online courses, you’ll gain hands-on experience in troubleshooting, system administration, operating systems, networking, and IT security. No experience or degree required, you can complete the program in as little as 3 to 6 months.
This program is made possible through the support of Google, which has provided a grant to Student Veterans of America® (SVA) to ensure military-affiliated learners can access Google Career Certificates on Coursera at no cost. By removing barriers to education and training, Google and SVA are working together to open pathways to high-demand careers.
Why Choose the Google IT Support Certificate?
- Free for the Military-Affiliated Community — Delivered through Student Veterans of America, powered by Google
- Beginner-Friendly Learning — Built for learners with no prior IT background. Start with introductory courses and advance steadily
- Interactive, Job-Ready Projects — Work through hands-on labs and real-world problem-solving tasks crafted by Google experts
- College Credit Eligible — Recommended for up to 15 college credits (ACE Credit) for completing the certificate
- Aligned with Industry Standards — Prepares you for the CompTIA A+ exam. Complete both to earn a dual credential recognized by employers
- Access to Top Employers — Upon completion, share your information with companies like Bank of America, Walmart, Sprint, GE Digital, Infosys, and Google
- Fast Track to Entry-Level Roles — The program takes approximately 3 to 6 months to complete at a pace of 10 hours per week
Details to Know
Explore key areas of IT, including computer hardware, software, troubleshooting, and customer support, while also learning how AI can enhance your work. The certificate program includes hands-on activities, quizzes, assignments, and regular assessments to help you build confidence and skills.
The IT Support Professional Certificate courses included in the curriculum are:
1. Technical Support Fundamentals (19 hours)
2. The Bits and Bytes of Computer Networking (22 hours)
3. Operating Systems and You: Becoming a Power User (27 hours)
4. System Administration and IT Infrastructure Services (24 hours)
5. IT Security: Defense Against the Digital Dark Arts (22 hours)
6. Accelerate Your Job Search with AI (6 hours)
Skills You Will Gain
- Desktop Support
- IT & Cloud Infrastructure
- Network Architecture
- Technical Support
- Computer Security
- TCP / IP
Learn the foundations and build job-ready skills
Qualify for High-Paying Jobs in IT Support
MARKET DEMAND
The U.S. Bureau of Labor Statistics projects that demand for computer support specialists, key roles for IT support professionals, is expected to grow by 6% from 2023 to 2033, surpassing the 4% average growth.
JOBS TO PURSUE
This Information Technology Support Certificate can qualify you for high-paying information technology jobs such as: database administrator, IT specialist, Tech support specialist, systems analyst, and network engineer.
CAREER SUPPORT
After earning your certificate, you will gain access to career resources and can apply directly to jobs with Google and more than 150 U.S. employers, including Deloitte, Target, and Verizon.
AI TRAINING
This certificate integrates practical training and hands-on activities that show you how AI can support troubleshooting and customer care. You’ll gain experience applying AI tools in real-world IT support scenarios, guided by Google experts.
Cost to Enroll
Courses Start Every Month
1. Login to MySVA Portal
The Google Career Certificate applications are available only through the MySVA portal. Login or create an account.
2. Complete the Application
Take a few moments to detail your background, educational goals, and career interests.
3. Complete the Orientation Video
View the mandatory orientation video.
4. Begin Your First Course
After steps 2 and 3 have been completed you will be enrolled into your Google Career Certificate of interest.
Frequently Asked Questions
IT support is the practice of troubleshooting, problem solving, and maintaining technology within organizations. It can involve setting up computers for new users, managing and monitoring systems, and resolving issues when problems occur.
From businesses and nonprofits to schools and government agencies, every sector depends on reliable technology. When devices fail or systems go down, IT support professionals step in to fix the problem while providing strong customer service. Careers in IT support can include in-person or remote help desk roles, offering opportunities across many industries.
A career in IT can encompass many different things. Types of careers in IT may include jobs working with:
- Hardware and infrastructure
- Information security
- Cloud computing technologies
- Computer networks
- Storage and data
Learning Python gives you a powerful tool to build on your IT foundation and advance your career. It allows you to write code that solves problems, automates repetitive tasks, and streamlines processes, skills that are essential in today’s tech environment. As one of the most widely used programming languages worldwide, Python is highly valued by employers and opens doors to many career paths in IT.
If you’re planning to attend a degree program, you can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 15 college credits for completing the Google IT Support Certificate, the equivalent of 5 college courses at a bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
To share proof of completion with schools, certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation. Once claimed, they’ll receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.
IT Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.
Thanks to Google’s support, you can enroll in the Professional Certificate for free through MySVA and start building your career today.